PIXADOO VISUALS PRIVATE LIMITED

Privacy Policy

Preamble

Welcome to Pixadoo Visuals Private Limited ("Pixadoo", "we", "us", or "our"). We are a leading creative technology company with over 13 years of expertise in 3D projection mapping, anamorphic visuals, interactive installations, and immersive experiences for events, concerts, retail environments, and brands across India and the UAE.

This Privacy Policy is a legally binding document that governs how we collect, receive, store, use, process, disclose, transfer, protect, and handle your personal data ("personal data" or "personal information") when you..

• Visit our website at www.pixadoo.com or any associated subdomains
• Submit an inquiry through our contact form
• Communicate with us via email, phone, or WhatsApp
• Engage with our social media channels
• Use our services or enter into a business relationship with us

By accessing or using our website and services, you confirm that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, we respectfully ask that you refrain from using our website or services.

This policy is designed to comply with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India; the Information Technology Act, 2000; and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with the principles of the European Union General Data Protection Regulation ("GDPR") for our international users and clients.

1. Who We Are — Company Information & Data Controller

Pixadoo Visuals Private Limited is incorporated under the Companies Act, 2013, and operates as the data controller/data fiduciary for all personal data processed through this website and our service delivery operations.

2. Information We Collect

We are committed to collecting only the minimum personal data necessary for specified, legitimate purposes. We collect personal data through the following means:

2.1 Information You Provide Directly

When you interact with us voluntarily, we may collect:

• Full name (first and last), email address, mobile number, the purpose/nature of your inquiry, and any message or project details you choose to share(Contact Form Submissions)
• Any information you voluntarily provide when initiating or continuing a conversation via our WhatsApp number (+91 98862 98296), including your name, contact details, project briefs, attachments, and communications history(WhatsApp Communications)
• Information contained in emails sent to hello@pixadoo.in, including your name, contact details, company information, project specifications, and any attachments or materials shared(Email Correspondence)
• Company name, job title, industry sector, event or project details, budget ranges, timelines, and any other information voluntarily disclosed during the course of a business inquiry or proposal process(Business Inquiries)
• When you interact with our profiles on Facebook, Instagram, LinkedIn, Twitter/X, or YouTube, we may receive information such as your username, profile details, and the content of your messages, subject to those platforms' own privacy policies(Social Media Interactions)

2.2 Information Collected Automatically

When you visit our website, certain technical data is collected automatically through cookies, web beacons, and similar tracking technologies:

• IP address, approximate geographic location derived from IP, browser type and version, operating system and version, device type (desktop, mobile, tablet), screen resolution, and language settings: (Device & Technical Data)
• Pages visited; time and duration of visits; click-stream data; navigation paths; referral URLs; exit pages; and interactions with website elements such as videos, links, and forms: (Usage & Behavioural Data)
• We use Google Tag Manager to manage and deploy marketing tags, analytics scripts, and tracking pixels. This tool helps us understand how visitors interact with our website and supports our marketing and analytics activities. (Google Tag Manager (GTM-TZ82BP8Q))
• Through Google Analytics and similar tools deployed via GTM, we collect aggregate and individual-level data about website traffic, user demographics, interests, and behaviour patterns: (Analytics Data)

2.3 Sensitive Personal Data

We do not intentionally collect sensitive personal data such as financial information, health data, biometric identifiers, religious or political beliefs, or any special category data as defined under applicable data protection laws. We request that you refrain from including such information in any communications or form submissions. Should you inadvertently share such data, we will delete it promptly upon becoming aware.

3. Legal Basis for Processing Personal Data

We process your personal data only when we have a valid legal basis to do so. Depending on the context and applicable law, the legal bases we rely upon include:

• Where you have freely, specifically, and unambiguously provided your consent to the processing of your personal data for a specified purpose (e.g., subscribing to marketing communications or submitting a contact form). You have the right to withdraw your consent at any time: (Consent)
• Where processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract (e.g., processing your inquiry to provide a service quotation or project proposal): (Contractual Necessity)
• We process your data for our legitimate business interests, provided that your fundamental rights and freedoms do not override those interests. This includes website analytics, fraud prevention, security monitoring, and service improvement activities: (Legitimate Interests)
• Where processing is required to comply with a legal or regulatory obligation applicable to Pixadoo under Indian law or any other applicable jurisdiction (Legal Obligation)
• In exceptional circumstances where processing is necessary to protect the vital interests of any person: (Vital Interests)

4. How We Use Your Personal Data

We use the personal data we collect for the following specific purposes, always in a manner that is consistent with the reason it was originally collected:

4.1 Service Delivery & Client Communication

• Responding to your enquiries, requests, and questions submitted through our contact form, email, WhatsApp, or phone.
• Preparing, delivering, and discussing project proposals, quotations, and service agreements.
• Managing ongoing client relationships, project coordination, and delivery communications.
• Providing after-sales support, addressing concerns, and ensuring client satisfaction.

4.2 Marketing & Business Development

• Sending you information about Pixadoo's services, capabilities, portfolio updates, case studies, and industry insights, where you have consented to receive such communications.
• Informing you of upcoming events, installations, workshops, or experiences that may be of interest.
• Conducting surveys, research, or feedback exercises to improve our services.
• You may opt out of marketing communications at any time by contacting us at hello@pixadoo.in or using the unsubscribe mechanism in any email communication.

4.3 Website Improvement & Analytics

• Analyzing visitor behaviour, traffic sources, and engagement patterns to improve website content, navigation, and user experience.
• Conducting A/B testing, heatmap analysis, and performance optimization.
• Diagnosing technical issues, errors, and security vulnerabilities.
• Understanding which services, case studies, and content formats resonate most with our audience.

4.4 Legal, Compliance & Security

• Meeting our legal, regulatory, and contractual obligations under applicable Indian and international laws.
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activity.
• Enforcing our terms of service, contracts, and intellectual property rights.
• Maintaining records as required by tax, accounting, and corporate law.
• Responding to lawful requests by governmental or regulatory authorities.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) by websites you visit. They are widely used to make websites work more efficiently, provide a better, more personalized user experience, and give website owners information about how their sites are being used. We also use similar tracking technologies, including web beacons, pixel tags, and local storage.

5.2 Cookies We Use

5.3 Managing Cookies

You can control and delete cookies as you wish. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. However, if you do this, you may need to adjust some preferences each time you visit our website, and some services may not work.

To manage cookie preferences in your browser, visit the settings/preferences section of your browser. For further guidance, please visit www.aboutcookies.org or www.allaboutcookies.org.

6. Sharing & Disclosure of Personal Data

6.1 Principle of Non-Disclosure

Pixadoo does not sell, rent, lease, or trade your personal data to any third party for their marketing or commercial purposes under any circumstances. We only disclose personal data as strictly described in this section.

6.2 Service Providers & Data Processors

We may share your personal data with carefully selected third-party service providers who assist us in operating our business and providing services. These include:

• Website hosting and infrastructure providers
• Email and communications platforms
• Analytics and performance monitoring tools (e.g. Google Analytics)
• Customer Relationship Management (CRM) software
• Accounting, invoicing, and tax compliance services
• Legal, financial, and professional advisory services

All third-party service providers are contractually obligated to: (a) process personal data only in accordance with our documented instructions; (b) implement appropriate security measures; (c) not disclose personal data to unauthorized parties; and (d) assist us in fulfilling our obligations to data subjects under applicable law.

6.3 Legal Requirements & Government Authorities

We may disclose your personal data to government agencies, regulators, law enforcement authorities, or courts when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or lawful government request
• Protect and defend the rights or property of Pixadoo
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or any other form of business combination involving Pixadoo, personal data held by us may be transferred to or shared with the acquiring entity, subject to appropriate confidentiality obligations. We will notify you of any such change via our website or by direct communication.

6.5 Aggregated & Anonymised Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, industry benchmarking, or marketing purposes. Such data does not constitute personal data under applicable law.

7. International Data Transfers

Pixadoo operates primarily in India and the UAE. Some of our third-party service providers (such as Google, cloud hosting platforms, or communications tools) may process personal data in countries outside India and the UAE. When such transfers occur, we ensure that:

• The receiving country provides an adequate level of data protection as recognized by applicable Indian law or equivalent standard
• Appropriate contractual safeguards (such as standard contractual clauses or data processing agreements) are in place with the service provider
• The transfer is necessary for the performance of a contract with you or for your benefit

By using our website and services, you acknowledge and consent to such international transfers subject to the safeguards described above.

8. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The following retention schedule applies:

Upon expiry of the relevant retention period, personal data will be securely deleted, anonymized, or de-identified in accordance with our data disposal procedures. Anonymized data that can no longer identify any individual may be retained indefinitely for statistical or research purposes.

9. Your Rights as a Data Subject

We are fully committed to respecting and upholding your rights as a data subject. Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal data:

9.1 Rights Under India's DPDP Act 2023

• Right to Information: You have the right to know what personal data we hold about you, the purpose of processing, and with whom it has been shared.
• Right to Correction & Erasure: You have the right to correct inaccurate or incomplete personal data and to request the erasure of personal data that is no longer necessary for the purposes for which it was collected or where your consent has been withdrawn.
• Right to Grievance Redressal: You have the right to raise a grievance with our designated Grievance Officer, who is required to acknowledge your complaint and resolve it within a reasonable timeframe.
• Right to Nominate: Under the DPDP Act, you may nominate another individual to exercise your rights in the event of death or incapacity.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that was carried out before the withdrawal.

9.2 Additional Rights (GDPR-Aligned, for International Users)

• Right of Access: Request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: Request that we correct inaccurate or incomplete personal data.
• Right to Erasure: Request the deletion of your personal data under certain circumstances.
• Right to Restriction: Request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights Related to Automated Decision-Making: Not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

9.3 How to Exercise Your Rights

To exercise any of the above rights, please submit a written request to:

We will acknowledge your request within 7 (seven) business days and will endeavour to respond substantively within 30 (thirty) calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

We may need to verify your identity before processing your request to ensure the security of your personal data. We will not charge a fee for exercising your rights, except in cases of manifestly unfounded or excessive requests.

10. Data Security

The security and integrity of your personal data are of paramount importance to us. We have implemented a comprehensive set of technical, organizational, and administrative security measures designed to protect your personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction.

10.1 Technical Safeguards

• SSL/TLS encryption (HTTPS) for all data transmitted via our website
• Encrypted storage for sensitive data at rest
• Firewall protection and intrusion detection systems
• Regular security patching and software updates
• Secure password policies and multi-factor authentication for internal systems
• Regular vulnerability assessments and penetration testing

10.2 Organizational Safeguards

• Access controls based on the principle of least privilege: only authorized personnel with a legitimate business need may access personal data
• Employee training and awareness programmes on data privacy and security
• Confidentiality obligations in employment and contractor agreements
• Incident response plan for data breaches
• Regular internal audits of data handling practices

10.3 Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will:

• Notify the Data Protection Board of India (once established and as required under the DPDP Act)
• Notify affected individuals without undue delay, in clear and plain language, describing the nature of the breach, the data affected, the likely consequences, and the measures taken or proposed

While we take every reasonable precaution to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to take appropriate steps to safeguard your information.

11. Children's Privacy

Our website and services do not target or intend for individuals under the age of 18 years to use them. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a person under 18 years of age without verifiable parental consent, we will take immediate steps to delete that data from our records.

If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately at hello@pixadoo.in so that we may take appropriate action.

12. Third-Party Websites & Social Media

Our website may contain links to third-party websites, social media platforms, and other online services that are not owned or controlled by Pixadoo. These platforms include, but are not limited to:

• Facebook (facebook.com/PixadooVisualsPrivateLimited)
• Instagram (instagram.com/pixadoo.in)
• LinkedIn (Pixadoo Visuals company page)
• Twitter / X (@pixadoo_)
• YouTube (@pixadoovisuals1782)
• Google Maps (embedded location widget)

When you click on links to third-party websites or interact with embedded content, you leave our website, and your interaction becomes subject to the privacy policy of that third party. We have no control over, and accept no responsibility for, the privacy practices or content of any third-party website or service.

We strongly encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link or embed on our website does not constitute our endorsement of that website's privacy practices.

13. Grievance Officer & Dispute Resolution

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, Pixadoo has designated a Grievance Officer responsible for addressing complaints and queries regarding the processing of personal data.

14. Changes to This Privacy Policy

We reserve the right to amend, update, or revise this Privacy Policy at any time to reflect changes in our data processing practices, the introduction of new services or features, changes in applicable laws or regulations, or for any other legitimate reason.

When we make material changes to this Policy, that is, changes that may significantly affect your rights or the way we process your personal data, we will:

• Post the updated Policy on our website at www.pixadoo.com with a revised "Last Updated" date
• Display a prominent notice on our website homepage for a reasonable period following the update
• Where we have your contact information and the changes are significant, endeavour to notify you directly by email

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our website or services after any changes to this Policy constitutes your acknowledgement of those changes and your consent to the updated terms, to the extent permitted by applicable law.

For minor or non-material changes (such as typographical corrections, clarifications, or changes that do not affect your rights), we will update the policy without a prominent notice.

15. Governing Law & Jurisdiction

This Privacy Policy shall be governed by, construed, and interpreted in accordance with the laws of the Republic of India, including but not limited to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and any rules or regulations framed thereunder.

Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

For users or clients located in the European Union or European Economic Area, to the extent that the GDPR applies, its provisions shall govern the protection of personal data, supplemented by this Policy.

16. Contact Us

If you need any clarification, concerns, feedback, or requests relating to this Privacy Policy or our data handling practices, please do not hesitate to contact us through any of the following channels:

© 2025 Pixadoo Visuals Private Limited. All rights reserved.

This Privacy Policy was last reviewed and updated in June 2026.